PrimeNG
Back to store
Returns & Refunds

Hassle-free returns,
guaranteed.

Not happy with your order? We make returns simple. Start below and we'll handle the rest.

7-day window

Returns accepted within 7 days of delivery.

Original condition

Items must be unused, with tags and original packaging.

Free returns

We cover all return shipping costs for defective items.

Exclusions

Perishables, intimates, and digital goods are non-returnable.

How it works

Three simple steps

01

Initiate your return

Fill out the return form below with your order number and the reason for return. You'll receive a confirmation email within 2 hours.

02

Ship the item back

Pack the item securely in its original packaging if possible. Drop it off at any courier location. We cover return shipping costs.

03

Receive your refund

Once we receive and inspect the item (1–2 business days), your refund is processed within 3–5 business days to your original payment method.

Start here

Submit a return request

Need help? Chat with us on WhatsApp